Communication skills

Difficult Conversations - Nine Common Mistakes

Harvard Business Review Slide Show by Sarah Green based on Failure to Communicate How Conversation go Wrong and What You can Do to Right Them  by Holly Weeks
http://hbr.org/web/slideshows/difficult-conversations-nine-common-mistakes/1-slide 

1. We fall into combat mentality
2, We try to oversimplify the problem
3. We don't bring enough respect to the conversation
4. We lash out or shut down
5. We react to thwarting ploys
6. We get hooked
7. We rehearse
8. We make assumptions about our counterpart's intentions
9. We lost sight of the goal

Read some more detail about each point in the slides.